How do I schedule a receiving appointment for our Middle Mile shipment?
To schedule a receiving appointment for your Middle Mile shipment, use our GoRamp scheduling system. Make sure to include your Middle Mile order number and the expected delivery time. For LTL shipments, request a delivery appointment when booking with your carrier.
Does every Middle Mile customer need to make an appointment through GoRamp?
Yes, all pallet freight deliveries to Middle Mile need an appointment via GoRamp, except for small parcel shipments.
Do small parcel shipments require an appointment?
No, small parcel shipments do not need an appointment through GoRamp.
When I create a shipment in Amazon for the Middle Mile program, do I select that I will provide my own freight carrier?
Yes, in Seller Central, select the option to provide your own freight carrier as Pattern does not use Amazon’s partnered carrier program.
Can Pattern get products to Amazon during peak times, like November and December?
Absolutely! We handle shipments to Amazon fulfillment centers year-round, including the busy holiday season.
Who provides the Bill of Lading (BOL)?
Pattern creates and provides all BOLs for Middle Mile shipments, which you'll use for reconciliation claims with Amazon.
What happens if there are discrepancies between what was shipped and what Amazon receives?
If there are discrepancies, the provided BOLs will help you file claims with Amazon for any missing or miscounted items.